Refund Policy

1. Quotes are free

Submitting the Get Quote form on our website does not charge you. There is nothing to refund for an unanswered or declined enquiry.

2. When payment starts

Fees apply only after you accept a quote or proposal and pay as agreed (for example an advance, milestone invoice, or full project fee). Package prices on the site are indicative; the signed or emailed commercial terms for your project control.

3. Before work starts

If you cancel in writing before we have started billable work on your project, we may refund advance amounts you paid, less any documented third-party costs already incurred at your request and any small admin fee stated in your proposal (if any). We aim to process eligible refunds within 7–14 business days after approval, to the original payment method where practical.

4. After kickoff or approved milestones

Once work has started or a milestone has been delivered and approved (or deemed approved under your proposal), fees for that work or milestone are non-refundable. Custom design and development effort cannot be “returned” like a physical product.

• Advance / discovery fees used to cover planning and kickoff are generally non-refundable after kickoff.
• Completed milestones remain payable and non-refundable.
• Unused future milestones may be cancelled by mutual written agreement; amounts already allocated to completed work stay earned.

5. Client delays and scope changes

Delays caused by late content, access, or decisions on your side do not by themselves create a right to a full refund. Expanding scope may require extra fees rather than reversing prior payments. If you pause a project for a long period, remobilisation fees may apply as agreed in writing.

6. Quality issues

If something we delivered does not match the agreed scope, tell us promptly in writing. We will first attempt to fix defects within any warranty or support window stated in your proposal. Cash refunds for custom work are exceptional and only where we agree in writing that a fix is not feasible; any such amount is limited as described in our Terms.

7. Third-party costs

Domain registrations, hosting, SSL, paid plugins, stock media, SMS/email credits, advertising spend, and similar purchases made for your project are non-refundable through Dayaalu once purchased or committed, even if you later cancel the project. Vendor refunds, if any, follow that vendor’s own policy.

8. How to request a refund

Email support@dayaalu.in with:

• Your name and contact number
• Project or invoice reference
• Payment proof and date
• Clear reason for the request

We will review and reply, usually within 7 business days. Approved refunds are typically completed within 7–14 business days thereafter, subject to bank or payment-provider timelines.

9. Chargebacks

Please contact us before raising a payment dispute with your bank. Unwarranted chargebacks on valid completed work may lead us to dispute the claim and pursue outstanding amounts as allowed by law.

10. Changes

We may update this Refund Policy by posting a revised version here. Active projects remain governed by the refund and cancellation clauses in the written terms agreed for that project unless both parties agree otherwise.